The legal guarantee covering any products is valid for a period of two years. Complaints are settled within legal 30-day counseling period. You can email us at and provide us with your contact information. We respond without undue delay. Pack the goods in a suitable and sufficiently protecting packaging material and send it together with a complaint form as an ordinary mail (cash on delivery mails are not accepted) to the following address:
BOK&LK, s.r.o., ČSL. Armády 42, Kadaň, 432 01, Czech Republic
You will be informed about the result of complaint via email or telephone.
Download the complaint form here: Complaint settlement – complaint form.doc
Return or exchange of goods within 14 days of receipt
Have you bought products that are non-conforming, not suit you, not like the colour? You have a 14-day period to return or exchange all purchased goods. How do you proceed in case of return or exchange?
- Items must be returned in brand new, unused condition, in original packiging with all tags along with an invoice.
- Pack the items to be returned or exchanged and send them as an ordinary mail ((cash on delivery mails are not accepted) to the following address: BOK&LK, s.r.o., ČSL. Armády 42, Kadaň, 432 01
- In case of a money refund, provide us with the appropriate bank account number. The money will be refund within 21 days from the date that we receive the items.
- Once we receive the returned items, we will process you exchange and will inform you about the delivery date of a different size or colour items. We will waive any applicable shipping and handling charges for first replacement.
If the contracting party (Buyer) is an entrepreneur, 14-day period, governed by the Civil Code, to return the purchased goods is not apllied. If you are an entrepreneur, inform us.